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  Case Study-2
 
 

The City Bank Limited

The Bank

  • The City Bank is one of the oldest private Commercial Banks operating in Bangladesh. City Bank is one of the largest corporate banks in the country with a current business model that heavily encourages and supports the growth of the bank in Retail and SME Banking.
  • The bank currently has 92 online branches and 1 SME service centers and 11 SME/Agri branch centers.
  • The Bank received most coveted Asian Banker's "The Strongest Bank in Bangladesh 2010"award
  • Finacle is being used for conventional banking and 'Ababil' is being used for Islamic Banking operation.

Product & Services:

  • Corporate & Investment Banking
  • Retail Banking (including Cards)
  • SME Banking; &
  • Treasury & Market Risks

Requirements:

  • City bank being one of the most dynamic private sector Banks in the country wanted to have a robust Core Islamic Banking System to run in parallel with Finacle which has been in use as their core system for conventional banking operation.
  • They also wanted to have the solution form a company having superb support and servicing facility through on site and 24/7 off-site call centre facility
  • In search of such a robust and centralized solution City Bank found Ababil as a perfect match to their requirements.

Solution:

  • In search of such a robust and centralized solution for its Islamic Window operations, City Bank found Ababil as a perfect match to their requirements. The City bank opted for such a local solution for quick customer support and quick localization for Islamic Banking.

 
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